Shipping & Returns

SHIPPING

Please note: Orders are shipped to the 48 continuous United States. We regret we are unable to ship to FPO/APO addresses, Hawaii, Alaska, Puerto Rico and/or internationally.

Special Shipping Areas:

Do you live in WI, IL, IA, NE, SD, ND or MN? Speedee delivery is available to these states, and is a less expensive shipper. Speedee will be calculated by weight.

0-21 LBS       $6.00

21-41LBS       $8.00

41-61LBS       $10.00

61-81LBS       $13.00

81-101LBS      $15.00

101-131LBS    $20.00

131-150LBS    $25.00

150-170LBS    $30.00

170-200LBS    $35.00

200-1,000LBS $40.00  (best value)

 

**Please make NOTE if you have a Receiving Dock for LTL shipments**

Discount shipping rates only available for orders placed on this website

Local Delivery

Most local orders (Janesville, Beloit and Milton) can be delivered same-day or next-day. For customers a bit further out, we may group delivery routes where possible to maximize efficiency.  Local deliveries are charged a $3.00 Delivery Fee.

Orders outside of Jay’s Big Rolls regular delivery area, and smaller regional orders, may be delivered via Speedee Delivery, UPS or via Common Carrier.

The lowest cost shipping method will be used unless otherwise specified by customer.

* Please note, fluctuating fuel costs sometimes necessitate modest fuel surcharges (currently $3 for most delivery orders) and minimum order requirements may apply.

RETURN POLICY

If unsatisfied with any product purchased through JaysBigRolls.com, please request a return merchandise authorization (RMA) number.  Then return the product via your choice of shipping service within 30 days from receipt, for a refund of purchase price minus a 25% (not to exceed $100 US) restocking fee and shipping costs. The product must be in resalable condition and in the original packaging. For your protection, insure returns for the full value of the purchase price. Your adjusted refund amount will be processed within five (5) business days of item(s) receipt.

Jays Big Rolls, Inc. reserves the right to cancel any order or ship equivalent product for any reason.

Privacy Statement

Jay’s Big Rolls is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Jay’s Big Rolls Web site and governs data collection and usage. By using the Jay’s Big Rolls website, you consent to the data practices described in this statement.

Collection of your Personal Information

Jay’s Big Rolls collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Jay’s Big Rolls also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Jay’s Big Rolls. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Jay’s Big Rolls for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Jay’s Big Rolls Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Jay’s Big Rolls public message boards, this information may be collected and used by others. Note: Jay’s Big Rolls does not read any of your private online communications.

Jay’s Big Rolls encourages you to review the privacy statements of Web sites you choose to link to from Jay’s Big Rolls so that you can understand how those Web sites collect, use and share your information. Jay’s Big Rolls is not responsible for the privacy statements or other content on Web sites outside of the Jay’s Big Rolls and Jay’s Big Rolls family of Web sites.

Use of your Personal Information

Jay’s Big Rolls collects and uses your personal information to operate the Jay’s Big Rolls Web site and deliver the services you have requested. Jay’s Big Rolls also uses your personally identifiable information to inform you of other products or services available from Jay’s Big Rolls and its affiliates. Jay’s Big Rolls may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Jay’s Big Rolls does not sell, rent or lease its customer lists to third parties. Jay’s Big Rolls may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Jay’s Big Rolls may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Jay’s Big Rolls, and they are required to maintain the confidentiality of your information.

Jay’s Big Rolls does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Jay’s Big Rolls keeps track of the Web sites and pages our customers visit within Jay’s Big Rolls, in order to determine what Jay’s Big Rolls services are the most popular. This data is used to deliver customized content and advertising within Jay’s Big Rolls to customers whose behavior indicates that they are interested in a particular subject area.

Jay’s Big Rolls Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Jay’s Big Rolls or the site; (b) protect and defend the rights or property of Jay’s Big Rolls; and, (c) act under exigent circumstances to protect the personal safety of users of Jay’s Big Rolls, or the public.

Use of Cookies

The Jay’s Big Rolls Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Jay’s Big Rolls pages, or register with Jay’s Big Rolls site or services, a cookie helps Jay’s Big Rolls to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Jay’s Big Rolls Web site, the information you previously provided can be retrieved, so you can easily use the Jay’s Big Rolls features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Jay’s Big Rolls services or Web sites you visit.

Security of your Personal Information

Jay’s Big Rolls secures your personal information from unauthorized access, use or disclosure. Jay’s Big Rolls secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Jay’s Big Rolls will occasionally update this Statement of Privacy to reflect company and customer feedback. Jay’s Big Rolls encourages you to periodically review this Statement to be informed of how Jay’s Big Rolls is protecting your information.

Contact Information

Jay’s Big Rolls welcomes your comments regarding this Statement of Privacy. If you believe that Jay’s Big Rolls has not adhered to this Statement, please contact Jay’s Big Rolls at orders@jaysbigrolls.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.